Returns and Complaints

Returns and Complaints.

We do our best to ensure that our products are of the highest quality, however, if the product you order does not meet your expectations you can return it without stating a reason within 14 days of receipt. Select the appropriate tab and check the return details.

I want to return the planner

I want to return the clothes

Exchange

In a situation where you would like to exchange a product, you must place a new order and return the previous one by following the information above.

Complaint

You can complain about the purchased product if you detect a damage or defect immediately upon receipt of the shipment and during use, where the damage and defects are due to manufacturing errors. When you discover a defect, write to us at ciao@momonde.co and send photos and a detailed description showing the defect or send the advertised product together with a completed complaint form to the address below:

momonde
Pigwowa 6
87-100 Torun
tel: 508 430 221

The complaint will be processed within a maximum of 14 days. Before this time, you will be informed of the decision regarding the complaint by email.

Complaint form

Returns and Complaints.

Exchange

Complaint

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