Returns and complaints


We make every effort to ensure that our products are of the highest quality, however, if the product you order does not meet your expectations you can return it without stating a reason within 14 days of receipt.

Select the appropriate tab and check the return details.


In a situation where you would like to exchange a product, you must place a new order and return the previous order by following the information above.


The purchased product can be claimed if damage or defects are discovered immediately upon receipt of the shipment and during use, where damage and defects are due to manufacturing errors. When you discover a defect, write to us at [email protected] and send photos and a detailed description showing the defect, or send the advertised product along with a completed complaint form to the address below:

Pigwowa 6
87-100 Torun
tel: 508 430 221

The complaint will be processed within a maximum of 14 days. Before this time, you will be informed of the decision on the complaint by email.