Returns / planners
We make every effort to ensure that our products are of the highest quality, however, if the product you order does not meet your expectations you can return it without stating a reason within 14 days of receipt. To make the return process easier and faster, fill out the form below and send it back with the product.
Address and terms of return
Send the returned planner to us at the address below:
momonde.
Pigwowa 6
87-100 Toruń
tel: 508 430 221
[email protected]
The returned product must not be damaged, soiled and bear signs of any use. It must have all the extras and outer packaging. When sending it back, protect it in such a way that it is not damaged in transit. If the product is damaged or missing any of the items included in it, the return will not be accepted and the package will be sent back at your expense.
We do not accept COD packages or packages sent to a parcel machine!
Refunds will be made within 14 days by the same form that the order was paid or to the account indicated in the form.
Remember! The returned product must be re-sellable, so send it back the way you would like to receive it yourself.
Personalized planners are made especially for you and are not returnable or exchangeable.
Exchange
In a situation where you would like to exchange a product, you must place a new order and return the previous one by following the information above.
Complaint
The purchased product can be claimed if damage or defects are discovered immediately upon receipt of the shipment and during use, where damage and defects are due to manufacturing errors. When you discover a defect, write to us at [email protected] and send photos and a detailed description showing the defect, or send the advertised product along with a completed complaint form to the address below:
momonde
Pigwowa 6
87-100 Torun
tel: 508 430 221
The complaint will be processed within a maximum of 14 days. Before this time, you will be informed of the decision on the complaint by email.
